Key Highlights
- Necati Ayhan received a four-figure payout after an incident with an Asda delivery driver.
- The driver allegedly made derogatory remarks about Necati’s disability, leading to a complaint and subsequent compensation.
- Asda has paid out due to the negative customer experience and the driver leaving the company following the incident.
Incident with Asda Delivery Driver Sparks Compensation
Necati Ayhan, a 22-year-old man from Southport, received a four-figure compensation payment after a delivery driver made derogatory remarks about his disability. The incident occurred on October 31, 2025, when Ayhan arranged for his shopping to be brought upstairs in his home on Lord Street.
Alleged Incident and Customer Complaint
The incident began when the delivery driver asked Necati Ayhan for help bringing the groceries upstairs. However, Ayhan informed the driver that his disability made it impossible for him to assist. According to Ayhan, he overheard the driver make the remark “disabled my a**e,” before the driver left with more items from the order.
Ayhan recorded the conversation and confronted the delivery driver about the comment. The driver responded, stating, “You don’t look disabled to me.” Ayhan then instructed him to take the shopping back to the store.
Formal Complaint and Resolution
Necati Ayhan lodged a formal complaint at the Asda superstore in Southport. He received a £30 voucher to cover his taxi fare to the Central 12 store where he filed his complaint. At the time, Necati was told that there would be no updates on the outcome of his complaint.
After an article was published by the Liverpool Echo, Ayhan learned that the delivery driver who made the offensive remarks had left Asda.
The email he received read: “I have been advised that the driver has been in a disciplinary and has now stepped down from the role. He will no longer be working as a delivery driver. We appreciate you letting us know about this because customer service is important. I have asked Stephen to remind his drivers of the need to be as helpful as possible and to be courteous at all times.”
Asda’s Response and Payment
Despite Asda’s statements, Ayhan received a four-figure settlement from the company as a result of the incident. When approached for comment, a spokesperson declined to respond.
Ayhan expressed his feelings about the situation: “It was shocking. He made me feel degraded, embarrassed and terrible about the whole thing.
It would have been completely different if I had been in a wheelchair. I actually have a wheelchair, I need it when I go out, but not when I’m at home.”
The incident highlights the importance of customer service and the impact that derogatory remarks can have on customers with disabilities. Asda’s compensation payment is a clear indication of their commitment to addressing such issues and ensuring a positive experience for all customers.
