- Evri driver sacked after actions caught on CCTV
- Courier walked away with residents’ parcels without delivering them
- Company has a zero-tolerance policy towards such behavior
- Incidents reported in Netherton, Liverpool
- Families received confirmation of delivery but packages were missing
Evri Driver Sacked for Stealing Parcels: Residents’ Trust Wiped Out
The trust of residents in the UK’s delivery services has been shaken to its core, following a series of incidents where couriers have walked away with parcels without delivering them. In a case that has sent shockwaves through Netherton, Liverpool, an Evri driver was sacked after CCTV footage revealed his actions.
Caught on Camera: The Incidents
The story begins when residents in the area noticed discrepancies between their delivery notifications and the actual state of their packages. For example, Sharon Woodford, 44, received confirmation from Evri that a pair of bracelets for her daughter and niece had been delivered on November 17th. However, upon checking, she found the parcel missing.
A local community member posted about the incident on Facebook, stating, “The community page lit up with people saying they have had the same thing happen.”
Chloe Harrison-King, a mum to three-year-old and one-year-old, also reported that her parcel containing clothes was missing after receiving confirmation of delivery. The security footage from her block of flats showed the courier placing the parcel on the doorstep but picking it back up and walking away.
Company’s Response: Zero-Tolerance Policy
In response to these incidents, Evri has stated that they take such behavior extremely seriously. A spokesperson for the company said, “Every parcel matters to us. We have a zero-tolerance policy towards behaviour of this kind.” The courier involved in the footage is no longer delivering packages for Evri.
Evri’s statement goes on to highlight their commitment to customer satisfaction and integrity: “We deliver 900 million parcels each year, and the overwhelming majority of our 30,000 couriers are hard-working people who go out of their way to serve their local community and are highly regarded by customers who award them an average star rating of 4.6 out of 5.”
Community Impact: Loss of Trust
The incidents have left many residents in Netherton feeling a profound loss of trust in the delivery services they rely on, especially as Christmas approaches. Derek Wood, a former soldier from the area, commented, “At this time of year, a lot of people will be ordering Christmas presents, and sometimes you haven’t got the time to replace them. Stress levels will be going through the roof.”
One resident, expressing her frustration, said, “Imagine how many people are missing parcels at Christmas, and a lot of people don’t have a lot of money.
Some won’t be able to afford to replace missing presents.” Her sentiments echo those of many others who now question the reliability of delivery services.
The case serves as a stark reminder of the importance of trust in modern consumer services and highlights the need for stringent measures to prevent such incidents from occurring in the future. As Evri works to maintain its reputation, the incident has undoubtedly left an indelible mark on the community it serves.